clients
Can I speak to someone?
Friday, August 27th, 2010 | Uncategorized | 1 Comment
Do you list your telelphone number on your website? How about your physical address? Your city? Your country?
I recently did a Google search for a specialist developer in New Zealand. From the results I got, I narrowed it down to about 5-6 websites. I was surprised that two of these sites didn’t list a phone number. The only way of making contact was to email or sometimes only completing a form – not even an email address listed! Another of the sites made no mention of any city or country. They clearly didn’t want to be affiliated with any ‘place’ in the world. I understand that they’re probably trying to encourage international clients, but I wonder if this really gives any credibility.
Now don’t get me wrong. I understand as much as the next person how frustrating it can be to be interrupted by phone calls throughout the day, but isn’t this taking it too far? Certainly at the beginning of a project I’d like for my clients to be able to call me and talk through their ideas or concerns. I would certainly have liked to have a quick conversation with a developer to explain my project and ask about their experience without having to write it all down.
When I send out a proposal, I include a note that says that email is my preferred method of communication, but it isn’t something I would enforce. Where is the customer service?
Do you disagree? I’d love to hear some other views on this issue.
Welcome to our blog and scary client brief video
Saturday, August 16th, 2008 | General | No Comments
Hey all. I’ve been madly collecting interesting website and business resources in the teeny amounts of spare time I have between designing and wanted to share them, some tips, stories, designs and ideas with everyone.
We’ll be covering topics such as
- How to get listed in Google
- What is RSS?
- Mistakes to avoid when writing website copy
- Prevent your email newsletters from being trashed
The first one is this classic video about an experience every designer goes through at some point. Think “scope creep”, “client from hell”, “lame final design” and you’ll have a pretty good idea.
Catch you soon.
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